Store Policies

COVID-19 UPDATE

Please follow professional advice on how to use cloth face masks. Your fabric face mask is washable and should be washed immediately after EVERY USE using hot soapy water. Wash your hands thoroughly immediately after removing your face mask and do not touch your face until you have thoroughly washed your hands. Do not reverse then reuse your face mask. Replace any filters used in your face mask after every use. Continue to practice social distancing even while wearing a face mask. Fabric face masks are provided as a convenience only and are not intended to prevent the spread or contraction of COVID-19.

ORDER TIMELINE

Our company handcrafts each product in approximately 10-15 business days.
 Oftentimes, orders process faster than that but we cannot guarantee a faster processing time.

HANDMADE DISCLAIMER

The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

Care for your new product(s) by:


** HAND WASH ONLY. Do not place in a washing machine or a clothes dryer – this   may cause parts of your handmade product to come undone or become ruined.

**GENTLY WASH FABRIC with soapy water. If a stain-removal product is used there can be no guarantee how your product will react to the chemicals in that product.

Your product(s) can be damaged if:

** Washed in a washing machine or dried in a clothes dryer.

CUSTOM ORDERS

We always love creating new products however due to the amount of requests we receive, custom orders will need to be reviewed on an individual basis to determine material and labour needs. Custom order requests may take up to 2 weeks to respond to so please be patient as we are probably putting product together (or walking the dog).

PRICE DISCREPANCIES

Our site is set up with maximum convenience for you – our customer!  Unfortunately, sometimes adding in convenience means not every discrepancy is caught.  Where the same product is listed in more than one area of our website with different prices, the price listed under the main product description page shall be the price that applies.

PAYMENT METHODS

Carlacopia Handmade Emporium currently accepts payment through Paypal or Square. 

SHIPPING

Carlacopia Handmade Emporium understands that shipping rates can greatly increase the costs of goods when purchased online.

For orders that reach a minimum of $200, Carlacopia offers FREE SHIPPING!

For orders under the $200 minimum, Carlacopia Handmade Emporium offers Standard Flat Rate Shipping for Canada, the United States and several International destinations. For those International destinations not listed below, please review our policies under International Shipping for additional information.

The following Standard Flat Shipping Rates and Carriers apply:

* Canada – $10 flat shipping rate shipped through Canada Post
* United States – $15 flat shipping rate shipped through Canada Post
* Mexico -$18 flat shipping rate shipped through Canada Post
* United Kingdom – $23 flat shipping rate shipped through Canada Post
* Australia – $28 flat shipping rate shipped through Canada Post

Once shipped by Carlacopia Handmade Emporium, our company is not responsible for any lost or stolen packages

INTERNATIONAL SHIPPING

We happily support and love our international customers. We do the best to accommodate the Standard Flat Rate Shipping Policy for all our orders however some International Orders may require additional postage and customs clearance. For those International locations not listed under our Shipping Section, please contact us (help@carlacopia.com) for additional information on shipping rates so we can best accommodate you.

Carlacopia Handmade Emporium is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package. Carlacopia Handmade Emporium is not responsible for any delays that may result in additional customs screening or for delays caused by shipping companies.

Carlacopia Handmade Emporium does not offer expedited shipping at this time. We make every effort to ship your product in a timely fashion.

RETURNS AND REFUNDS

Items are non-refundable and non-returnable. We take great care to ensure products are handmade to the highest quality possible; however, should you experience defective craftsmanship within 30 days of your purchase, please contact us (help@carlacopia.com) as soon as possible so we can rectify the situation. We may request pictures of the product to further review options with you. More than anything, we want you to be happy with your purchase so please ensure to get in touch with us as soon as possible to discuss options to fix the situation.