FAQs

Our company handcrafts each product in approximately 3 WEEKS.
 Oftentimes, orders process faster than that but we cannot guarantee a faster processing time.

We always love creating new products however due to the amount of requests we receive, custom orders will need to be reviewed on an individual basis to determine material and labour needs.  Custom order requests may take up to 2 weeks to respond to so please be patient as we are probably putting products together (or walking the dog)

Carlacopia Handmade Emporium offers curated and vintage materials to create unique pieces that cannot be replicated elsewhere. This means that for some items, there are only a small amount of pieces available and once sold out, they cannot ever be made again. Sometimes variations can be accommodated so if a piece is sold out, please contact us as we may be able to offer a similar variation that is not shown on our website.

Carlacopia Handmade Emporium is ALWAYS looking for unique and vintage materials to offer our customers.

Sign up to our mailing list and be the first to know when new and exciting items are added to our collection.

Carlacopia Handmade Emporium offers curated handmade and marketplace items. Some items sell out and can never be made again. Some products sell out and can be re-ordered from our suppliers.

Let us know what items you’re interested in so we can inform you when the products are back in stock.

Yes! Free shipping is applied to all orders that reach a minimum of $200. (I know, right!?) 

Carlacopia Handmade Emporium understands that shipping rates can greatly increase the costs of goods when purchased online. Carlacopia Handmade Emporium offers Standard Flat Rate Shipping for Canada, the United States and several International destinations.

For those International destinations not listed below, please review our policies under International Shipping for additional information.

The following Standard Flat Shipping Rates and Carriers apply:

Canada – $10 flat shipping rate – shipped through Canada Post

United States – $15 flat shipping rate – shipped through Canada Post

Mexico – $18 flat shipping rate – shipped through Canada Post

United Kingdom – $23 flat shipping rate – shipped through Canada Post

Australia – $28 flat shipping rate – shipped through Canada Post

Once shipped by Carlacopia Handmade Emporium, our company is not responsible for any lost or stolen packages.


We happily support and love our international customers. We do the best to accommodate the Standard Flat Rate Shipping Policy for all our orders however some International Orders may require additional postage and customs clearance.

For those International locations not listed under our Shipping Section, please contact us for additional information on shipping rates so we can best accommodate you.

Carlacopia Handmade Emporium is not responsible for duty or brokerage fees for international shipping. These charges come from your country during importation of your package.

Carlacopia Handmade Emporium is not responsible for any delays that may result in additional customs screening or for delays caused by shipping companies.

Items are non-refundable and non-returnable.

We take great care to ensure products are handmade to the highest quality possible; however, should you experience defective craftsmanship within 30 days of your purchase, please contact us (help@carlacopia.com) as soon as possible so we can rectify the situation. We may request pictures of the product to further review options with you.

More than anything, we want you to be happy with your purchase so please ensure to get in touch with us as soon as possible to discuss options to fix the situation.